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Vacation Village Resorts and Affiliates
Vacation Village in the Berkshires

VACATION VILLAGE IN THE BERKSHIRES POLICIES

Hancock, Massachusetts, United States

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  • Check-in: 4:00 pm local time   Check-out: 10:00 am local time
  • Minimum age for check-in is 21. Picture ID, major credit card and Confirmation/Hotel Voucher required.
  • Vacation Village in the Berkshires is open 24 hours, 7 days a week. Please call the resort to notify of late arrivals.
  • Special Requests (room views, floor level, unit location, etc.) are accepted two weeks prior to arrival. Accommodations are based on a first come, first serve basis with no guarantees. The resort will make every effort to honor all requests if available.
  • Pack ‘n Play ® are available on a first-come, first-served basis upon arrival.
  • In consideration of guests staying in neighboring rooms, we ask that guests limit running the Jacuzzi tubs past 11:00 pm.
  • Lounge chairs at the pool are on a first-come, first served basis. Lounge chairs and personal items left unattended for more than 30 minutes will be removed and placed in the resort’s lost and found. The resort is not responsible for any items left unattended for any reason. Pool towels are located at our pools. We ask that guests return pool towels to this area after use or a replacement fee will be charged to your room at the close of each day.
  • Housekeeping services are not included. Before departure we ask that guests place towels and sheets in the bathtub, empty trash, and place dirty dishes in the dishwasher or wash and dry dishes. There will be a charge levied for rooms requiring excessive cleaning. Housekeeping services are available for a fee. Please contact the Front Desk directly if you would like this service.
  • Computers and a printer are available for use in the internet room located in the Clubhouse. Wireless service is provided in the rooms.
  • We know that pets are part of the family and select rooms are pet friendly for a fee. Dogs must be less than 35lbs and approval must be given prior to arrival. Please contact the resort directly for more information on documents needed and availability and fees.
  • Designated suites meet Americans with Disabilities Act (ADA) requirements. Please advise the staff of your needs when making reservations so that we can provide you with the best service.
  • For guests staying three (3) days or longer, a $25.00 required Resort Fee will be collected at the time of check-in and it includes Wi-Fi (basic bandwidth), in-room safe, access to Vacation Village in the Berkshires activities and amenities including morning coffee, DVD rentals, water aerobics, family movie night, arts & crafts, (schedule provided at check-in), access to the fitness center and Internet room, and games like Bingo & Texas Hold 'em. For guests staying less than three (3) days, the Wi-Fi is $9.99 per day.