Vacation Village Resorts and Affiliates
Vacation Village in the Berkshires



Owner Concierge Services:

If you are a Vacation Village Owner and would like to speak to a Concierge Specialist please call 1.888.629.9593 Monday – Friday between the hours of 8:30 a.m. to 5:00 p.m. EST or email us anytime at concierge@vacationvillageresorts.com.

Mortgage / Customer Service Questions:

For questions regarding your mortgage please contact the Mortgage / Customer Service Department:

Email:  customer.service@vacationvillageresorts.com
Monday – Friday: 9 a.m. – 5 p.m. EST
Telephone: 954.561.5711 Ext. 350

Maintenance & Tax Questions:

For specific Daily Management Inc., maintenance fee payment questions such as your balance, or billing questions, please contact the management company’s accounting department:

Website: www.dailymanagementresorts.com
Email: accounts@dmresorts.com
Monday – Friday: 9 a.m. – 5 p.m. EST
Telephone: 954.561.5866

For specific Tricom Management maintenance fee payment questions such as your balance, or billing questions, please contact the management company:

Website: www.tricommanagement.com
Email:  ar@tricommanagement.com
Monday – Friday: 8 a.m. – 5 p.m. PST
Telephone: 714.777.3700

Note: Tricom managed resorts are Berkshire Mountain Lodge and Patriots Inn only.

Affinity Rewards:

If you are a timeshare owner and have resort specific questions regarding your Affinity Rewards account please contact the resort directly.

berkshiresvip@vacationvillageresorts.comVacation Village in The Berkshires   
Telephone: 877.816.2345

massanuttenvip@vacationvillageresorts.comMassanutten Resort                           
Telephone: 866.831.4437

williamsburgvip@vacationvillageresorts.comWilliamsburg Resorts                    
Telephone: 877.820.2345

floridavip@vacationvillageresorts.comFlorida Resorts
Telephone: 800.932.9346                                 

vegasvip@vacationvillageresorts.comLas Vegas Resorts
Telephone: 888.595.6255

If you have other questions regarding the Affinity Rewards Program please contact:

Monday – Friday 9 a.m. - 5 p.m. EST


Vacation Village Resorts
SunTrust Building
2626 E. Oakland Park Blvd.
Ft. Lauderdale, FL 33306
United States
Telephone: 954.563.2444

Other Inquiries: Please allow 24 – 48 hours for a response.
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